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Some of us suddenly can't save or see changes
Posted: Sun Feb 10, 2019 2:22 pm
by Jeremy
Ever since the Googlepocalypse, our experience using the app has gotten worse. At first it was fine, then one of our writers (using Chrome on a Mac) stopped being able to save changes or see changes saved by others without refreshing. Then, this past week, suddenly I am having the same problem (both on my Chromebook and my desktop Windows PC). This will intermittently happen to other writers for a few minutes, but it seems permanently broken for some users.
Re: Some of us suddenly can't save or see changes
Posted: Mon Mar 04, 2019 7:04 pm
by admin
Jeremy,
very sorry you're having problems here... Could you drop me an email at support@youmescript.com so I can try and sort out what's going on for you?
These are some known connection/reconnection issues I'm working on right now (yes, Sunday), including...
- Quick disconnections/interruptions are sometimes not reconnecting until the user is idle for around three minutes.
- There are a couple of issues around switching 'group-leader'
- Safari is not allowing collaboration with users in the same building/network. [This may not have a solution very soon, the workaround being to switch browser.]
- It's really hard for users to know what's going on and why.
- Jake
Re: Some of us suddenly can't save or see changes
Posted: Sun Mar 08, 2020 10:30 am
by Wickley
Is there a way of getting around the idle boot btw?